Information we collect
- Website usage data from Google Analytics (loaded through Google Tag Manager), collected with cookies only after you accept analytics cookies. It does not include names, phone numbers, emails, test results, or form contents.
- Contact, appointment, and test-request information.
- Payment details handled by payment processors; we do not retain full card numbers.
- Government identification for legal collections.
- Health, genetic, and specimen information needed to provide requested services.
- Website, device, cookie, call, and chat records.
How we use information
We use information to schedule and provide services, verify identity, coordinate collections and testing, process payment, deliver authorized records, respond to questions, comply with law, protect safety, and improve service.
Sensitive health, genetic, and specimen data is never sold or used for targeted advertising.
Retention and security
We retain information only as long as needed for service, legal, regulatory, accounting, and dispute purposes, then securely destroy it. We maintain reasonable safeguards consistent with La. R.S. 51:3074.
Louisiana breach notice
If Louisiana law requires notice of a security breach, affected Louisiana residents will be notified within 60 days, along with the Louisiana Attorney General as required by La. R.S. 51:3071 et seq.
Your choices and requests
- Ask to access or correct information.
- Request deletion where retention is not required or otherwise permitted by law.
- Opt out of marketing. Reply STOP to text messages.
- We respond to privacy requests within 45 days when applicable. Identity verification may be required.
Louisiana Data Privacy Act
The Louisiana Data Privacy Act is effective January 1, 2027. Where it applies, Louisiana residents may exercise the rights provided by that law, subject to its exceptions and verification requirements.
Children and minors
Services involving minors require parent or legal-guardian participation or authorization as appropriate. Our website is not directed to children under 13.
Health information
Our HIPAA Notice explains additional rights and duties that may apply to protected health information.
Policy changes
We may update this policy as services or laws change. The current effective and updated dates appear above.