1. Payment due at booking
Payment is made in full at checkout, including travel, mobile, and after-hours fees.
Payment is required before any services are rendered.
By booking an appointment, the customer authorizes Advanced Screening Solutions to charge the payment method on file for applicable fees in accordance with this policy.
2. All sales are final
All sales are final. If you cancel or reschedule at least 24 hours before your appointment, you can rebook within 1 year of your payment date at no extra charge.
Running late or have an emergency? Call or text 225-998-TEST as soon as you can and we'll do our best to accommodate you.
All sales are final. Because appointments require Advanced Screening Solutions to reserve personnel, supplies, laboratory resources, and/or travel time, refunds are subject to the cancellation terms outlined below.
All payments are non-refundable.
3. Cancellations 24 hours or more before the appointment
Cancellations received at least 24 hours before the scheduled appointment time are eligible to be rescheduled up to 1 year with the same payment.
The cancellation must be received and acknowledged by Advanced Screening Solutions at least 24 hours before the scheduled service.
4. Mobile appointments
For mobile appointments, the same cancellation policy applies.
If a mobile collector has already departed for or arrived at the appointment location, applicable mobile, travel, or service fees may be charged.
5. After-hours, weekend, holiday, and emergency appointments
Appointments scheduled outside normal business hours, including evenings, weekends, holidays, and emergency/same-day appointments, are subject to the same cancellation and refund policy.
Additional fees associated with after-hours, weekend, holiday, or emergency services may be non-refundable once the appointment has been confirmed.
6. Laboratory and third-party services
Certain services may require Advanced Screening Solutions to place orders or incur fees with laboratories, DNA testing facilities, medical review officers, background screening providers, or other third-party vendors.
All services are non-refundable.
7. Rescheduling
Customers who need to change their appointment are encouraged to reschedule online through the website.
Rescheduling requests received at least 24 hours before the appointment may be accommodated without an additional cancellation charge or a new payment, subject to appointment availability.
Rescheduling requests made less than 24 hours before the appointment may be subject to the cancellation fee described above.
8. Payments
All payments and sales are non-refundable.
9. Customer acknowledgment
By booking an appointment with Advanced Screening Solutions, the customer acknowledges that they have read, understood, and agreed to this Refund & Cancellation Policy and authorizes the card on file to be charged as described above.
Advanced Screening Solutions reserves the right to make exceptions to this policy at its sole discretion when appropriate.